Hmm – The questions that spring to mind are –
a) what sort of alert are we talking about? Is it a popup message, an email or something else?
b) who would get it? Reception? The Practitioner?

Perhaps it would be better to create a report that can be accessed ‘at will’ to find these Clients? e.g. a report that shows those with Current Referrals and make the timeframe configurable in the report. i.e. show me all current referrals that haven’t attended “x” weeks and enable the user to enter the number of weeks.

Feedback on this is welcome.

28/1/09 Followup
This is great info to have, thanks.

Perhaps the reminder process could work then – if we gave the Practice the option in Client Details of entering a “non attendance followup duration” for a New Client and one for an Existing Client (one that has already attended at least 1 Appt.)

We would then have to run a process to check these daily and generate the alert to the psychologist who can then make the decision regarding a followup letter.

I can certainly understand that having this automated would be better than having to remember go in each day/week and view the Clients in a list.

The thing to decide then is how to alert the Psychologist – maybe something as simple as a message in the Status Bar of the Main Screen that says that “you have new alerts – click here” that then takes them to the list of people.

From there we could potentially add a button to that list and allow letters to be printed for selected clients.
As always, feedback welcome.